Account Coordinator - £29,000 PA - Southall

Thir is an integral role where you will be supporting the Account Manager and to achieve consistent and strong levels of support and service to the client. We are looking for someone who has the ability to develop and maintain strong relationships giving a high level of customer service with all site stakeholders.

Gi Group is proud to be part of the Gi Group global family, whose diverse team are made up of engaged, motivated and purpose-led individuals who use their entrepreneurial spirit to help Candidates and Clients make the right move within the professional recruitment market.

What our EMPLOYEE PROMISE does for you

Wellbeing focused – Our people are our greatest assets, we want you to feel your best self
• Generous Annual Leave – 25 days rising with service to 30 days
• Your birthday off
• Holiday purchase scheme
• Flexible start and finish times
• Flexible Bank Holidays
• Work from anywhere - up to four weeks a year
• Healthcare / dental / glasses & eye tests / alternative therapies / flu jab
• Breakfast club
• Enhanced Maternity, Paternity & Adoption Pay
• IVF flex & support
• Menopause flex – paid HRT treatment
• Employee Assistance Programme
• Responsibility, Neurodiversity
Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is as important
• Pension Scheme
• Financial coaching
• Income protection insurance – Providing you with support and assistance when you need it most
• Life insurance
Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally

• Industry leading training – we have developed a full L&D programme to suit
• Career Pathway programme
• Learn a new language
Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
• Electric car scheme
• Paid time off to volunteer / move house
• Internal teams dedicated to Diversity & Inclusivity, Wellbeing, Corporate Social, we are always looking for new members
Plus so much more!! #morethanwork

• Ensure appropriate management of temporary labour including absence management and
terminations where necessary.
• Understand the culture of the client’s business and requirements to meet demand.
• Resolve any issues arising in a timely manner to the client’s satisfaction.
• Ensure procedures for non-performance, sickness, lateness, or attendance issues are adhered to.
• Ensure all applicant records are maintained in accordance with Gi Group procedures.
• Effective allocation of labour to ensure optimum use of skills.
• Accurate and timely processing of weekly payroll.
• Accurate maintenance of all starters and leavers.
• Administration that is site specific.
• Dealing with holiday and pay queries.
• Record absences on relevant systems.
• Ensure all workers have the right to work and all documents are added to internal system ready
for payroll and adding new starter packs and inductions.
• Assist the Account Manager with payroll deadlines in an efficient and timely manner.
• Preparation of interview and induction packs ready for registrations.
• Be responsible for forms and documents being readily available for the Account team.
• Control of stock and issuing PPE to temporary staff and monitor PPE sign out and stock.
• Uploading worker documents and forms to temporary workers files online.
• Attract, screen, recruit and induct a temporary workforce to meet client requirements whilst
adhering to employment law legal requirements.
• Place adverts in line with legal requirements.
• Screen candidates and use the interview diary to book registration and inductions.
• Perform return to work interviews.
• Manage recruited candidate's performance daily and weekly to ensure that clients and workers
are consistently satisfied and hitting performance KPI’s.

• Perform daily check ins.
• Management of holiday authorisation for temporary workforce.
• Cover of out of hours hour mobile to ensure any no shows from temporary workforce are
backfilled.
• Support the Account Manager with any day to day tasks they may require and need support.
• Regularly ‘walk the floor’.
Perform other duties as assigned.

• Team Working.
• Ability to work on own Initiative.
• Time Management skills.
• Organisation Skills.
• Problem Solving skills.
• Customer Service skills.
• Ability to work under pressure.
• Attention to Detail.
• Able to meet tight deadlines.
• Client Focused.
• Good Communication Skills.
• Good Understanding of Employment Law.
• Hold a full UK Driving Licence.